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Frequently asked questions
Does Chilean chocolate melt during shipping?
Chocolate orders are covered by our No-Melt Guarantee. We pack chocolate to handle the trip — and if it still arrives melted, we'll make it right. See our shipping policy for details.
Which Chilean chocolates do you carry?
All the classics: Sahne-Nuss, Trencito, Costa, Ambrosoli and more — imported directly from Chile in bars, bags, and gift boxes.
How fast do chocolate orders ship?
Orders ship from our Davie, Florida warehouse within 24 hours, with fast delivery across the USA.
How fresh is the chocolate?
We rotate stock constantly, and product pages show a Best By date whenever it's available, so you can check freshness before you buy.