Privacy policy

Introduction

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.chinchileproducts.com (“ChinChile Products”).

Personal Information We Collect

Device Information: When you visit ChinChile Products, we automatically collect information about your device, such as your web browser, IP address, time zone, and installed cookies. Additionally, as you browse our site, we gather data on individual web pages or products you view, the websites or search terms that referred you, and how you interact with the site. We refer to this as “Device Information.”

Order Information: When you make a purchase or attempt to register on our site, we collect personal information such as your name, email address, mailing address, phone number, and payment details. This is referred to as “Order Information.” You can browse the site anonymously, but to make a purchase or register, this information is required.

Age Verification Information: If your order includes alcoholic beverages, we may collect and use additional information such as your date of birth, government-issued identification, or results from a third-party age verification service. This information is used solely to confirm that you meet the legal drinking age required to purchase alcohol in your state. We do not store this information after verification is complete.

How We Collect Device Information

Cookies: Data files placed on your device or computer, often including a unique anonymous identifier. Learn more about cookies and how to disable them at www.allaboutcookies.org.
Log Files: Track actions occurring on the site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse our site.
Google Analytics: A web analytics service offered by Google that tracks and reports website traffic.

Location Tracking and Location-Based Services

If you grant permission or your device automatically provides it, we may collect location data to improve your shopping experience—such as displaying location-specific shipping rates, identifying the nearest distribution options, or personalizing content. We collect this data through your browser or mobile device settings and use it only for operational purposes (e.g., showing accurate shipping options or legal age verification). You can disable location permissions at any time in your browser or device settings.

Collection and Sharing of Information for Advertising Purposes

When you use our services, we may collect certain information to enhance your experience, including your device type, IP address, location data, and interactions with our platform. We may share this information with third-party partners, including social media platforms like TikTok, for targeted advertisements. By using our services, you consent to this collection and sharing of information. You can opt out of targeted advertising by adjusting your device settings or contacting us directly.

SMS Marketing & Notifications

By providing your phone number at checkout, subscribing via opt-in forms, or otherwise agreeing to receive text messages, you consent to receive SMS messages (including marketing messages and order status updates) from ChinChile Products through our SMS provider, Klaviyo. These messages may include promotional offers, shipping updates, cart reminders, and account-related alerts. Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP or following the instructions included in each message.

We collect your phone number for the purpose of sending these communications and may also collect interaction data (such as link clicks) to improve our messaging relevance. Your SMS consent is not a condition of purchase.

SMS Abandoned Cart Disclosure

We use website cookies and/or plugins to help keep track of items you add to your cart, including when you abandon your cart. This information may be used to determine when to send cart reminder messages via SMS. For example:

"ChinChile's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS."

Third-Party Data Sharing (SMS Specific)

If our privacy policy mentions sharing or selling data to non-affiliated third parties, please note that this excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing purposes.

"The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties."

How We Use Your Personal Information

We use your personal information to:

Fulfill orders placed through our site (processing payment, arranging shipping, providing invoices, and order confirmations).
Communicate with you.
Send SMS order updates, promotional texts, and cart reminders (if opted in).
Personalize your experience on our site.
Improve our website and customer service.
Process transactions securely.
Screen orders for potential risk or fraud.
Provide targeted advertising and marketing communications.
Administer contests, promotions, surveys, or other site features.
Send periodic emails regarding your orders or updates.

Sharing Your Personal Information

We share your personal information with third parties to help us use it as described above. For instance:

Shopify: Powers our online store and processes data for order fulfillment. Read more about Shopify's use of your information here.
Google Analytics: Helps us understand how customers use our site. Learn more about Google’s use of your information here. You can opt-out here.

We may also share your information to comply with legal obligations or to protect our rights.

Behavioral Advertising

We may use your personal information to provide targeted advertisements or marketing communications that may interest you. Learn more about targeted advertising and opt-out options at the following links:

Do Not Track

Please note that we do not alter our site’s data collection and usage practices when we detect a Do Not Track signal from your browser.

Data Retention

We retain your order information for our records unless you request its deletion.

How We Protect Your Information

We implement various security measures to protect your personal information when you place an order or access your personal information. Our website uses SSL encryption for all financial transactions and restricts access to personal information to authorized employees. While we use industry-standard precautions, complete security cannot be guaranteed.

Use of Cookies

We use cookies to remember and process the items in your shopping cart, save your preferences, and compile aggregate data about site traffic. You can adjust your browser settings to warn you each time a cookie is sent, or to disable all cookies. However, some site features may not function properly if cookies are disabled.

Disclosure to Outside Parties

We do not sell, trade, or transfer your personally identifiable information to outside parties, except trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

Third-Party Links

We may include third-party products or services on our website. These third-party sites have separate privacy policies, and we are not responsible for their content or activities.

Compliance with California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA and will not distribute your personal information without your consent.

Children’s Online Privacy Protection Act (COPPA)

We comply with COPPA and do not collect information from anyone under 13 years of age. Our website and services are directed to people at least 13 years old or older.

Online Privacy Policy Only

This privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please review our Terms and Conditions for details on the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. If changes are made, the modification date below will be updated.

Last Modified: October 6, 2025

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at contact@chinchileproducts.com or by mail at:

ChinChile Productions, LLC
Bay #114
4980 SW 52nd Street
Davie, FL 33314
United States