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Frequently asked questions
Which Chilean chocolate bars do you carry?
Sahne-Nuss in milk, bitter and pasas al ron, Trencito, Capri, plus Costa's Costanuss, Costamilk and Lengüitas de Gato.
What is Sahne-Nuss?
Chile's best-known chocolate bar — milk chocolate studded with whole almonds. The bitter version is darker, and the pasas al ron adds rum-soaked raisins.
Will the bars melt in shipping?
Chocolate can melt in transit, especially in warm weather. Our No-Melt Guarantee covers orders shipped Express or Overnight: if one of those arrives melted, we refund or replace and reship at no cost. Overnight is the only speed that ships with ice packs, so it is the safest choice in hot weather. Standard shipping is not covered for melting.
How fast do orders ship?
Orders placed before 12 PM ET Monday to Friday usually ship the same day from our Davie, Florida warehouse. Standard delivery is 3 to 5 business days, with Express and Overnight available at checkout.