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🔥 Warm weather alert: Chocolate may melt, please choose a 2-day or faster shipping option; otherwise the customer assumes the risk. Learn more 🔥 Warm weather alert: Chocolate may melt, please choose a 2-day or faster shipping option; otherwise the customer assumes the risk. Learn more

Shipping policy

International Orders

Customers outside of the United States should note that orders may be subject to value-added tax (VAT), duty fees, and customs delays. Any additional charges incurred, including customs fees and taxes, are the responsibility of the customer. ChinChile Productions LLC (ChinChile Products) is not liable for these additional fees or delays.

Please note that while we ship to most countries, due to strict import restrictions on food products, we are currently unable to ship to Spain, Mexico, and Brazil.

Chocolate Shipping Policy

Chocolate can melt in transit, especially in warm weather. To reduce the risk, we require a shipping method with an estimated delivery time of two (2) days or less to qualify for our No Melt Guarantee.

No Melt Guarantee (2 days or less required): If your chocolate order ships via a 2-day-or-faster service (for example, UPS 2nd Day Air, UPS Next Day Air, or USPS Priority Mail Express) and arrives melted, we will refund or replace and reship at no cost to you. Orders shipped with slower services are not covered for melting.

Ice packs: Ice packs are added only to overnight/next-day shipments, because they are designed to remain effective for about 24 hours in transit.

Alcohol Shipping Policy

Orders that contain alcoholic beverages are subject to additional restrictions and regulations:

  • We currently only ship alcohol to addresses within the state of Florida. Alcohol orders with out-of-state shipping addresses will be canceled and refunded.
  • Alcoholic products are only available to customers who are 21 years of age or older. By placing an order, you confirm that you meet the legal drinking age in your state.
  • We may use third-party services to verify your age before fulfilling alcohol-related orders. If verification is unsuccessful, the order may be delayed or canceled.
  • Alcohol is considered a non-returnable item, unless it arrives damaged. If your alcohol order arrives broken or leaking, please contact us within 48 hours of delivery with a photo of the issue for replacement or refund.

Shipping Options

Shipping options and prices are displayed at checkout. We offer the following shipping methods:

  • Domestic Shipping:
    • UPS: 2nd Day Air, 3 Day Select, Next Day Air, UPS Ground, and UPS Ground Saver.
    • USPS: Ground Advantage, Priority Mail, and Priority Mail Express.
  • International Shipping:
    • UPS: Worldwide and UPS Standard.
    • USPS: First Class International and Priority International.
    • DHL Express

Shipping times are estimates and may be affected by unforeseen delays such as weather or customs processing. We strive to ensure timely delivery, but some factors are beyond our control.

ChinChile Products Shipping Zones

Shipping rates are determined based on zones designated by our delivery partners and are calculated at checkout using your order's total weight and shipping address zip code.

Here is an estimate of shipping costs for each zone, based on an average order weight of 1 kg.

Zone One (Approximately $8.46)
Florida

Zone Two (Approximately $9.43)
Alabama, Georgia, South Carolina

Zone Three (Approximately $10.23)
Arkansas, Delaware, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, Washington DC, West Virginia, Indiana

Zone Four (Approximately $11.76)
Connecticut, Illinois, Kansas, Maine, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, New York, Oklahoma, Rhode Island, Texas, Vermont

Zone Five (Approximately $13.00)
Iowa, Nebraska, Wisconsin

Zone Six (Approximately $12.35)
Colorado, Minnesota, North Dakota, South Dakota, Wyoming, New Mexico

Zone Seven (Approximately $13.03)
Arizona, California, Montana, Oregon, Utah, Washington, Nevada

Zone Eight (Approximately $17.25)
Alaska, Hawaii, Idaho

Order Tracking

Tracking is available for all orders, and you will receive tracking information automatically once your order has been processed. This allows you to monitor the progress of your shipment until it reaches your door.

Special Requests and Urgent Orders

If you need your package by a specific date or in a hurry, please Contact Us during regular business hours to ensure we can accommodate your request. We will do our best to meet your needs and ensure timely delivery.

Gift Messages

Planning to send a gift? We've got you covered! Enter your personalized gift message or additional delivery instructions on your cart page. Please note that you may not see the text box if the cart is empty. Let us help you add that special touch to your order.

No Melt Shipping Guarantee

For orders containing chocolate, we offer a No Melt Guarantee when you select a shipping option with an estimated delivery time of two days or less. Our team monitors weather conditions and packs your order to reduce the risk of melting. If temperatures are too high for safe shipping, we may hold the order until conditions improve or contact you with available options.

To qualify for the No Melt Guarantee, customers must select a 2-day or faster shipping method at checkout (including UPS 2nd Day Air, UPS Next Day Air, and USPS Priority Mail Express). Orders shipped with slower services are not covered for melting.

Ice packs are added only to overnight shipments (Next Day/Express), because ice packs do not stay effective beyond about 24 hours in transit.

If your qualifying chocolate order arrives melted, we will either refund your purchase or replace and reship it at no cost to you.

Incorrect Addresses

Please ensure that your shipping address is correct and complete when placing your order. Incorrect or incomplete addresses can result in delays, additional shipping costs, or the need for reshipment. If an incorrect address is provided and the package is returned to us, we will contact you to correct the address and arrange for reshipment. Any additional shipping costs incurred due to an incorrect address will be the responsibility of the customer. We recommend double-checking your address details before finalizing your order to avoid any issues.

Shipping Promotions and Offers

ChinChile Products may offer various shipping promotions and discounts throughout the year. These promotions are generally applicable for orders delivered within the Continental USA. Specific details and terms for each promotion will be displayed on our website at the time of the offer. Please note that restrictions may apply, especially for destinations with extreme weather conditions.

Contact Information

For any questions or concerns about your order, please reach out to us at contact@chinchileproducts.com or call us at 888.575.4711.

We appreciate your business and will do everything possible to ensure your products arrive safely and in excellent condition. Thank you for choosing ChinChile Products!