About ChinChile
The top-rated online Chilean supermarket in the USA — built to help Chileans around the world reconnect with the flavors they love.
To deliver the authentic flavors of Chile to Chileans around the globe, bringing a comforting taste of home to every doorstep.
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Our story
ChinChile started as a small, heartfelt venture during the COVID era — and grew into a community built around authenticity, quality, and care.
We created ChinChile to help people reconnect with cherished memories and authentic flavors of Chile — delivered reliably to your door.
We've fulfilled over 20,000 orders — not just a number, but a reflection of trust, consistency, and service.
From selection and packaging to shipping speed and customer support, we're always refining the experience so it feels effortless.
Meet the team
A duo obsessed with bringing Chilean products, culture, and comfort to customers across the U.S. and beyond.
Co-Founder
Susana moved to Florida in 2017 and leads Customer Service, Importation, Social Media, and Sales — ensuring every customer feels the warmth and authenticity of Chile through our products.
Co-Founder
Tony relocated to Florida in 2016 and runs Marketing, Web/Graphic Design, Financials, and Order Fulfillment — focused on building the most modern, streamlined Chilean shopping experience in the U.S.
Our core values
Transparent, fair, and straightforward — always working to offer the best possible pricing.
We aim for excellence, own mistakes, and stand behind a 100% satisfaction guarantee.
A clean, enjoyable shopping experience — always improving design, usability, and performance.
We go the extra mile so products arrive in perfect condition, every time.
Family and community come first — creating a welcoming space for Chileans everywhere.
Our family is growing
In the first quarter of 2024, we welcomed TuChileAqui into the ChinChile family — honoring their legacy and expanding our ability to serve the Chilean community even better.
Your feedback, stories, and loyalty have been the cornerstone of our success — pushing us to continuously improve and expand what we offer.
ChinChile is more than an online supermarket — it's a bridge to your heritage. Whether you're celebrating traditions, hosting an event, or craving the taste of home, we make it easy.
FAQ
We ship across the U.S. and to many international destinations. If you don't see your country at checkout, contact us and we'll help.
Most orders ship quickly after purchase. For current timelines and exceptions, see our Shipping Policy.
Yes — we focus on authentic Chilean favorites, sourced and imported so you can enjoy the real flavors you know and love.
Yes. Order online and choose Local pickup at checkout. If you have questions, reach out via our Contact Page.
Absolutely — send your request through our Contact Page and we'll do our best to source it.
Use our Contact Page or email contact@chinchileproducts.com.
We're always available to answer questions, hear feedback, and consider new product suggestions.
